Terms and Conditions

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Terms and Conditions

Reservation: All services should be booked through our Gangtok Office. In order to handle your reservations efficiently, kindly advise full details of bookings. A deposit of 50% plus domestic airfare/train fare in full is required at the time of arrival in India. Cancellation: For any cancellations of confirmed arrangements, minimum 30 days notice is required. Hotels are liable to charge cancellation fee up to 100% depending on the notice given. Under such circumstances "Tsozum Tours, Treks & Expeditions" reserves the right to hold back part or total deposit to cover the costs. Confirmation: All reservation requests will be confirmed immediately by fax, e-mail, airmail. Guides: "Tsozum Tours, Treks & Expeditions" will provide well trained and experienced guides, fluent in English. For all transfers English speaking guides will be provided. Guides speaking other languages will be provided on request. Tour Leaders/Guides: Services are provided free of charge for all tour Leaders on a sharing basis for every 20 full paying passengers, including meals. Hotels: The check-out time in hotels is 1200Hours. Late departures have to be pre-booked and an extra charge will be involved. Refund: No refund or reductions will be made to any Group FIT member who does not take in any meal, sightseeing or accommodation during the course of the tour. Insurance: The client / pax are advised to insure themselves in their respective countries against accident, health, loss of baggage etc. Responsibility: "Tsozum Tours, Treks & Expeditions", while undertaking tours, transportation, hotel accommodation and other services, act as an agent on the clear understanding that it shall not be, in any way, responsible or liable for any accident, personal injury, sickness, damage, losses, theft, robbery, loss of baggage, including negligence on the part of any person. Additional expenses on inconveniences caused in connection with the travel facilities arranged by the Company, its employs, or agent. All tours are conducted according to the program with utmost care. This agency has the right to cancel, change or alter the program due to any un-foreseen circumstances like natural disasters, land-slides, riots, traffic hold-ups or where places for visit are closed. All bookings are accepted subject to the above said conditions.

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Tsozum Tours, Treks & Expeditions, a family-run organization of experienced tour operators, takes pride in having provided quality service to tourists and trekkers for over a decade. Located in Sikkim, registered under the Department of Tourism, Government of Sikkim.
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Tour Reviews

Happy Traveler

Prabha Hariharan

Bangalore

We had the best tour experience with Tsozum tours this winter. ( Dec 2016). They built the complete itinerary for us. Their team was highly experienced, went out of their way to make our trip memorable. The vehicles arranged were very well maintained, fabulous drivers.

Shirley Tan

Singapore

Visit to Sikkim was better than my expectation. Itinerary was well suggested and customized. Thanks to Tsozum with much appreciation.

Mr. Peter Smulders and Mrs. Jacoba van der Schans

Nederlands

Sikkim Buddhist Tour: Our guide and driver did a good job! Always friendly and helpful and showing us beautiful places. We asked for a guide specialised in Buddhism and he showed us the most beautiful places where possible. We hope to return to your Green and impressive country. Thank you. Jen v.d. Schans & Peter Smulders

Global Tour Planners

Thailand

Tsozum Tours, Treks & Expeditions always provided the excellent services. They took care of my guests with care and warmth heart. All my guests gave a very good feedback for that superb hospitality from them. All of my guests had a very good time when travelled in Sikkim. If you want to travel in Sikkim & Darjeeling area, I highly recommend this tour operator. With the decades of experiences in Tourism, they can suggest an amazing itinerary upon your request and under your budget. Superb!!!

Jeremy Hogarth

Australia

In 2016 I had the pleasure of working with Tamding and his company when we were filming for a major TV series for global television. Tamding organised everything for us, and worked tirelessly to help us with the necessary Government permits. His suggestions for locations were always given with a knowledge and love and pride for Sikkim. I highly recommend Tamding and Tsozum Tours, Treks and Expeditions for anybody who is thinking about or planning to visit the beautiful and unique Sikkim.

Steve Ong

Malaysia

Best tour guide ever. He is very good in taking care of guests.

Sean Chee

Malaysia

Me and my group of friends decided to explore the wonders of Sikkim about 3 years ago and due to the complexity to enter certain places such as the RAP zone and the various permits it required, we decided to engage a local tour. Thankfully we met Mr Tamding Bhutia through his website. He clearly understands our needs and tries to arrange all permits before hand despite all the red tapes involved so that we would not waste much time on procedures. He would only hire the drivers that drives properly and asks the hoteliers to prepare a better meal up front even we didn't specifically asked him to. Some other small touches include our short trip to Lachung where we visited one of the local houses and asked for Chang a local beer of sorts. Something that we would not have expected. Overall I would highly recommend Mr Tamding to anyone who is keen to see the rarely seem side of Sikkim as this is his homeland after all. I'll be engaging him on another tour next year. So see you soon Mr Tamding.

Ms. Mei Wong

Malaysia

Overall all is very good. The tour guide and agent always accommodate to our request. Email: x2mei@hotmail.com

Ms Sook Mei Wong

Malaysia

Amazing Trip to Leh, Ladakh- India We have been engaged with Tsozum Tours & Treks for our 8 days 7 Nights trip in Leh, Ladakh India this September 2017. The arrangement of the tour is fantastic! The tour guide is friendly and can communicate well in English. We are very happy with the tour arrangement as it covers almost all places that we wanted to visit. Highly recommended tour agent as they are very responsible and do take care of our needs during our stay in Ladakh.

Mr. Bert Bermer and Mrs Jiny de Jong

Nederlands

Dear sir or madam, My wife and I made a trip from Darjeeling via Pelling, Yuksom, Gangtok and Kalimpong. We enjoyed it very much. Our guide Nyima accompanied this tour very professionally. He showed us all the sightseeing we wanted to see. In case we want to skip visit he showed his flexibility. His knowledge of the Sikkimese culture and society learned a lot about your country. If we had any questions or problems about hotels, he took care of us. There was a good co-operation between Nyima and our driver. They formed a good team. So, we can say, we were very lucky and happy with our guide. Yours sincerely, Mr. Bert Bermer and Mrs Jiny de Jong

Mrs. Struiksma

Nederlands

On March 2014 we went to Darjeeling and Sikkim with Dimsum. We travelled with three persons a guide Mr. Nyima and a driver. The journey was excellent organised and we had a wonderful time. Mr.Nyima was kind, friendly and cheerful guide. He picked quickly what we liked and did his very best to fulfill our wishes. We can recommend this guide and his organisation. It was a pleasure to travel with him. Mrs. Struiksma

Mayookh Dave

Gujarat

Sikkim Tours: One of the best tour operators in Gangtok very courteous and helpful and will deliver what has been promised to you if you are looking for the best experience of Sikkim and around I would highly recommend him

Chee Chien Sean

Malaysia

Ladakh Tour: We had the best times at Leh. Mr Tamding had organized some of the best hotels we stayed. As our journey is near winter, it was rather cold but thanks to the arrangements we didn't turn into popcicles. Probably could have some improvements to avoid hotel dinner at night. Having 6 nights at same hotel buffet can be quite stale. The Aryan village home stay should be further promoted. I believe it can be a wonderful place to go.

Sook Mei Wong

Malaysia

Amazing Trip to Leh- Ladakh: We have been engaged with Tsozum Tours & Treks for our 8 days 7 Nights trip in Leh, Ladakh India this September 2017. The arrangement of the tour is fantastic! The tour guide is friendly and can communicate well in English. We are very happy with the tour arrangement as it covers almost all places that we wanted to visit. Highly recommended tour agent as they are very responsible and do take care of our needs during our stay in Ladakh.